Refund Policy

This Refund Policy applies to all Omva subscriptions and is governed by the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986. We want you to be satisfied with the platform — if something isn't right, contact us first and we'll do our best to resolve it.

1. Subscription Model

Omva operates on a monthly subscription basis. Your first month is available for NZ$1 ("Trial Period"). After the Trial Period, your subscription renews automatically at the full monthly rate for your chosen plan.

2. Cancellation

You may cancel your subscription at any time from your Account settings. Cancellation takes effect at the end of your current billing period. You will retain full access to the platform until that date. No further charges will be made after cancellation.

3. Refund Eligibility

Trial Period (First Month — NZ$1)

The NZ$1 trial charge is non-refundable. It covers your first month of access to the platform.

Monthly Subscriptions

We offer refunds in the following circumstances:

• Technical failure: If the platform experiences a documented outage or failure lasting more than 48 continuous hours in a billing period, you are entitled to a pro-rata refund for the affected days.
• Billing error: If you were charged incorrectly (wrong amount, duplicate charge), we will issue a full refund of the erroneous amount within 5 business days.
• Cancellation within 48 hours of renewal: If you cancel within 48 hours of a renewal charge and have not used the platform in that period, we will issue a full refund of that renewal charge at our discretion.

Non-Refundable Situations

• Subscriptions cancelled after 48 hours of a renewal charge
• Unused features or functionality within a paid plan
• Account terminations due to Terms of Service violations
• Referral commissions already paid out

4. How to Request a Refund

Email billing@omva.co.nz with:

• Your account email address
• The date and amount of the charge
• The reason for your refund request

We will respond within 3 business days and process approved refunds within 5–10 business days.

5. Consumer Guarantees Act

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986. If the platform fails to meet the guarantees under those Acts, you may have additional remedies.

6. Changes to This Policy

We may update this policy from time to time. Changes will be communicated by email at least 14 days before they take effect.

7. Contact

Billing enquiries: billing@omva.co.nz