Subscription, Billing, Cancellation & No-Refund Policy

1. Paid plans

OMVA may offer paid monthly, annual, trial, promotional, or custom plans. Features, usage limits, commission rates, templates, support levels, and prices vary by plan.

2. Billing provider

OMVA may use Stripe or another payment provider. Do not assume a specific billing provider is live unless OMVA clearly confirms it. Payment provider terms may also apply.

3. Fees and taxes

You must pay all fees, taxes, and charges associated with your plan. Prices may be shown exclusive or inclusive of taxes depending on your region and billing setup.

4. No refunds

OMVA's default policy is no refunds, except where required by law or expressly approved by OMVA in writing.

Cancelling a subscription stops future billing according to the cancellation process but does not automatically create a refund for past payments, unused time, promotional periods, annual plans, setup work, domain costs, or add-ons.

5. Cancellation

Users can request cancellation from their account/dashboard settings where that control is available. Cancellation stops future billing from the next billing period and access continues until the end of the current paid term unless OMVA states otherwise.

If self-service cancellation is unavailable for your account, you may request cancellation by contacting support@omva.co.nz.

6. Failed payments

If payment fails, OMVA may retry payment, restrict access, pause publishing, disable premium features, suspend sites, downgrade plans, or terminate access after notice where appropriate.

7. Plan changes

If you upgrade, downgrade, or change plans, pricing, limits, features, and commission rates may change. Proration depends on the billing provider and OMVA's plan rules.

8. Promotions

Promotions such as discounted first months or trials may have conditions, expiry dates, eligibility rules, and plan limits.

9. Changes to prices and features

OMVA may change pricing or plan features with reasonable notice where required. Continued use after the change may require accepting updated terms.

10. Contact

Billing questions: support@omva.co.nz.